Returns & Exchanges

Romark Industries, Inc. · Last updated: September 30, 2026

This policy covers Romark products purchased from Romark Industries, Inc. ("Romark," "we," "us") through romarkindustries.com or directly from us, including our aerial bucket hooks, handline hooks, blanket hooks, trigger-lock hooks, crew packs, and HookBoss™ concrete float hooks. If something isn't right with your order, here's how we handle it.

The short version

Items must be brand new, unused, and in their original packaging or box.
All returns must be shipped prepaid by the buyer.
We reimburse return shipping only if we shipped the wrong part or the item is defective.
On exchanges, the buyer is responsible for replacement freight charges.
Request a return within 30 days of delivery.

Return requirements

Romark Industries, Inc. requires items to be new and unused in their original box for returns or exchanges, sent prepaid. To be accepted, returned product must be:

Brand new and unused: product that has been installed, mounted, drilled, cut, painted, modified, or used in the field cannot be returned.
In the original packaging or box, with any labels, inserts, and packing material intact.
Complete: multi-packs and crew packs must be returned in full. We do not accept partial pack returns.
Authorized: contact us before shipping anything back so we can issue a return authorization.

Returns that arrive used, damaged, incomplete, or without the original packaging may be refused or subject to a reduced refund.

Shipping cost

All returns must be shipped prepaid. Romark Industries, Inc. reimburses return shipping costs only if we shipped the wrong part or if the item is defective. We recommend a trackable service. We can only process a return we actually receive, and the shipment is your responsibility until it reaches us.

Exchanges

Need a different hook, size, color, or pack quantity? We're happy to exchange new, unused product in its original box under the same requirements above. The buyer is responsible for replacement freight charges on product exchanges.

Wrong part, defective, or damaged in transit

If we shipped the wrong item, the product is defective, or your order arrived damaged, contact us within 30 days of delivery at [email protected] or (440) 333-5480 with your order number and a photo of the item and packaging. We'll cover return shipping and send a replacement or issue a refund, whichever you prefer.

Product that breaks or fails after use is handled under the warranty and guarantee terms in our Terms of Sale, not under this return window.

How to start a return

Contact us first. Email [email protected] or call (440) 333-5480 within 30 days of delivery. Include your order number and what you'd like to do: refund or exchange.
Get your return authorization. We'll confirm the return, the address to ship to, and whether shipping is on you or on us.
Pack it up and ship it prepaid. Return the product new and unused in its original box, prepaid, using a trackable service. Write your return authorization number on the outside of the carton.
We inspect and refund. Once we receive and inspect the return, we issue your refund to the original payment method, typically within 5–10 business days. Original shipping charges, if any, are not refunded.

Return address

Ship returns to: Romark Industries, Inc., Attn: Returns, 20545 Center Ridge Rd., Suite 205, Rocky River, OH 44116
Please note: Do not ship a return without contacting us first. Unauthorized returns may be refused.

Wholesale and distributor orders

Bulk, wholesale, and distributor orders, including full-case orders placed at distributor pricing, may be subject to separate terms agreed at the time of purchase. Contact us and we'll walk through it. See also our Shipping Policy.