Shipping Policy

Romark Industries, Inc. · Last updated: September 30, 2026

This policy explains how and when orders placed with Romark Industries, Inc. ("Romark," "we," "us") through romarkindustries.com are shipped.

The short version

Free shipping on all orders placed through romarkindustries.com to the contiguous United States, with no minimum.
Orders ship from Rocky River, Ohio, within 1–2 business days.
Ground delivery typically takes 3–7 business days after the order ships.
You get tracking by email when your order ships.

Shipping cost

Shipping is free on all orders placed through romarkindustries.com to destinations in the contiguous United States, whether you buy one hook, a pair, or a crew pack. The price shown for the product is the price you pay for the product; no freight is added at checkout. Applicable sales tax is shown at checkout.

Processing time

Orders are picked and packed at our facility in Rocky River, Ohio, generally within 1–2 business days of your order. Orders placed on weekends or holidays begin processing the next business day. During busy periods, processing can take an extra day. If anything is going to be significantly delayed, we'll email you.

Delivery time

Contiguous U.S.: Typically 3–7 business days in transit after the order ships, via ground service.
Alaska, Hawaii, Puerto Rico: We ship there, but transit takes longer and may require a shipping quote. Contact us before ordering.
International: Not available through the website at this time. Email us for international and export inquiries.
Carrier: USPS or UPS, selected by us based on destination and order size. We cannot guarantee a specific carrier.

Delivery windows are estimates provided by the carrier, not guarantees. Weather, carrier backlogs, and holiday volume can add time.

Tracking

You'll receive a confirmation email when your order is placed and a tracking number when it ships. If tracking hasn't arrived within a few business days, check your spam folder and then contact us at [email protected].

Shipping address accuracy

Please double-check your address at checkout, including suite and unit numbers. Shop, yard, and jobsite addresses are easy to get wrong. We ship to the address provided. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll reship it once you cover the re-shipment freight, or refund the product cost less any shipping we incurred.

Lost or damaged shipments

If your order arrives damaged, or tracking says delivered and the package isn't there, contact us within 30 days of the delivery date at [email protected] or (440) 333-5480 with your order number and photos of the packaging if you have them. We'll file the carrier claim and send a replacement or issue a refund.

Wholesale, bulk, and freight orders

Distributor, large-volume, full-case, and pallet orders ship on separate freight terms quoted at the time of order. Call (440) 333-5480 or email us for wholesale pricing and freight, or visit our For Distributors page.

Returns

Need to send something back? See our Returns & Exchanges policy. Returns must be new, unused, in the original box, and shipped prepaid. Shipping, title, and risk of loss are also addressed in our Terms of Sale.